{"id":950,"date":"2019-11-06T16:01:23","date_gmt":"2019-11-06T16:01:23","guid":{"rendered":"http:\/\/thegov.wgl-demo.net\/?page_id=950"},"modified":"2026-06-23T15:26:37","modified_gmt":"2026-06-23T13:26:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/afrikquest.co.za\/kzndot\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Accidents <\/span> <\/h3> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What to do in case of being in a motor accident?<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Who do I contact in the case of an accident\/incident?<\/span>\n <\/i> <\/h4>\n

You can report accidents\/incidents to any of the following telephone numbers:<\/span>
0800 33 99 11\u00a0<\/span><\/strong>Road Traffic Inspectorate<\/span>
10177<\/strong>\u00a0Ambulance Emergency Medical Services<\/span>
10111<\/strong>\u00a0South African Police Service<\/span>
112<\/strong>\u00a0Vodacom Emergency Number<\/span>
121<\/strong>\u00a0MTN Emergency Number<\/span>
140<\/strong>\u00a0Cell C Emergency Number<\/span><\/p><\/div>\n <\/div>\n

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\n What information should I provide when reporting an accident\/incident?<\/span>\n <\/i> <\/h4>\n

If you come across an accident\/incident, it is vital that accurate and relevant details are collected. This will facilitate the dispatching of appropriate resources and help to prevent an unnecessary response. To assist in the collection of appropriate information, the following checklist of questions should be used.<\/span><\/p>

1. What is the caller\u2019s name and telephone number?<\/span>
2. Where has the incident occurred?<\/span>
3. What is involved (i.e. number of vehicles)?<\/span>
4. What types of vehicles are involved (i.e. motor cars \/ trucks)?<\/span>
5. Are there any injuries?<\/span>
6. Is anybody trapped in any of the vehicles?<\/span>
7. Is the road obstructed?<\/span><\/p><\/div>\n <\/div>\n

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\n How do I identify the exact location of an accident or form of road\/bridge obstruction?<\/span>\n <\/i> <\/h4>\n

Should you come across an incident during your travels, whether it is an accident or some form of obstruction, it is extremely important to immediately establish the exact location to ensure prompt action from the relevant emergency services. The following are examples of accurate location identification:<\/span><\/p>

Kilometre Marker Boards<\/strong>
The most accurate location details can be obtained from the blue kilometre marker boards erected every 200 metres along national roads. Yellow concrete pillars are erected every 1 km along provincial roads. For example, this board reveals the following location details:<\/span><\/p>

\"\"<\/p>

- It is the N3 route<\/span>
- On section 3<\/span>
- At kilometer 25,6<\/span>
- On the southbound carriageway<\/span><\/p>

Direction Signage<\/strong>
Blue direction signs are erected along dual carriageways to guide motorists in selecting an exit ramp close to a road junction. Along other roads, these signs are green. These signs also provide useful location information. For example, this sign reveals the following:<\/span><\/p>

\"\"<\/p>

- Interchange number<\/span>
- Local authority (where applicable)<\/span>
- Intersection route number (where applicable)<\/span>
- Exit ramp destination<\/span><\/p>

Other Signage<\/strong>
River Names<\/strong>
To assist motorists in identifying their location, river names are signed along both national and provincial roads.<\/span>
These signs, such as the sign illustrated in the photograph below can provide useful information concerning the whereabouts of an incident.<\/span><\/p>

\"\"<\/p>

Tourism Signage<\/strong>
Although not all landmarks have signage, brown tourism signs provide details of services facilities, accommodation and tourism attractions. As illustrated in the photograph below, these signs can also be used in the identification of where an incident has occurred.<\/span><\/p>

\"\"<\/p><\/div>\n <\/div>\n

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\n How can I obtain a copy of an Accident Report from the Department?<\/span>\n <\/i> <\/h4>\n

There are two scenarios.<\/strong><\/p>

1) You may visit our Head Office in Pietermaritzburg at Inkosi Mhlabunzima Maphumulo House, 172 Burger Street in Pietermaritzburg, sign in and ask to be directed to Room CG1.You will be given the official form used for requesting a copy of your accident report to fill in and pay accident report R167.00 (this is subject to change). The means of payment can be cash over the counter\/Speed point\/EFT. If payment is made via EFT the banking details are as follows:<\/span>
ABSA BANK:<\/span>
ACCOUNT NUMBER:4088741488<\/span>
ACCOUNT NAME: KZN TRANSPORT-RTI REVENUE<\/span><\/p>

You must bring your original ID and provide the Accident Report Number. If you do not have your Accident Report Number, you must to bring a copy of your hospital record.<\/span><\/p>

2) If you are not able to come to our Head Office, you may fax a letter with all of the relevant details, i.e. the Accident Report Number, Name of SAPS Station where the report was made, your vehicle registration, the other party\u00e2\u20ac\u2122s details if you have them and a copy of your ID. The fax number is 033-3455839. If you do not have the Accident Report Number you must provide a copy of your hospital record. N.B. On the letter there must be your forwarding fax and telephone number as well as address.<\/span><\/p><\/div>\n <\/div>\n \n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Bursaries<\/span> <\/h3> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n How do I apply for a bursary through the Department?<\/span>\n <\/i> <\/h4>\n

The\u00a0<\/span>bursary application<\/a><\/span><\/span>\u00a0form needs to filled in and submitted, along with the required certified copies of documents as per the instructions contained in the application form, to the following address:<\/span>\u00a0<\/span>\u00a0\u00a0Head: Transport<\/span>\u00a0<\/span>\u00a0
KZN Department of Transport\u00a0<\/span>\u00a0
Career Development Component: Human Resource Development\u00a0<\/span>\u00a0
Private Bag X9043\u00a0<\/span>\u00a0
Pietermaritzburg\u00a0<\/span>\u00a0
3200<\/p>

Please note:<\/span><\/b>\u00a0 Instructions on the provision of accompanying documents that must be submitted with the filled-in application form are included on the first page of the application form.\u00a0<\/p><\/div>\n <\/div>\n \n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Choice Numbers <\/span> <\/h3> <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n What do Choice Numbers do?<\/span>\n <\/i> <\/h4>\n
Choice Numbers process all applications throughout KwaZulu-Natal in respect of:<\/span>\n\nThe purchase of Personalised Licence Numbers and formerly known as Specific Licence Numbers, i.e.:\n