Frequently Asked Questions

You can report accidents/incidents to any of the following telephone numbers:
0800 33 99 11 Road Traffic Inspectorate
10177 Ambulance Emergency Medical Services
10111 South African Police Service
112 Vodacom Emergency Number
121 MTN Emergency Number
140 Cell C Emergency Number

If you come across an accident/incident, it is vital that accurate and relevant details are collected. This will facilitate the dispatching of appropriate resources and help to prevent an unnecessary response. To assist in the collection of appropriate information, the following checklist of questions should be used.

1. What is the caller’s name and telephone number?
2. Where has the incident occurred?
3. What is involved (i.e. number of vehicles)?
4. What types of vehicles are involved (i.e. motor cars / trucks)?
5. Are there any injuries?
6. Is anybody trapped in any of the vehicles?
7. Is the road obstructed?

Should you come across an incident during your travels, whether it is an accident or some form of obstruction, it is extremely important to immediately establish the exact location to ensure prompt action from the relevant emergency services. The following are examples of accurate location identification:

Kilometre Marker Boards
The most accurate location details can be obtained from the blue kilometre marker boards erected every 200 metres along national roads. Yellow concrete pillars are erected every 1 km along provincial roads. For example, this board reveals the following location details:

- It is the N3 route
- On section 3
- At kilometer 25,6
- On the southbound carriageway

Direction Signage
Blue direction signs are erected along dual carriageways to guide motorists in selecting an exit ramp close to a road junction. Along other roads, these signs are green. These signs also provide useful location information. For example, this sign reveals the following:

- Interchange number
- Local authority (where applicable)
- Intersection route number (where applicable)
- Exit ramp destination

Other Signage
River Names
To assist motorists in identifying their location, river names are signed along both national and provincial roads.
These signs, such as the sign illustrated in the photograph below can provide useful information concerning the whereabouts of an incident.

Tourism Signage
Although not all landmarks have signage, brown tourism signs provide details of services facilities, accommodation and tourism attractions. As illustrated in the photograph below, these signs can also be used in the identification of where an incident has occurred.

There are two scenarios.

1) You may visit our Head Office in Pietermaritzburg at Inkosi Mhlabunzima Maphumulo House, 172 Burger Street in Pietermaritzburg, sign in and ask to be directed to Room CG1.You will be given the official form used for requesting a copy of your accident report to fill in and pay accident report R167.00 (this is subject to change). The means of payment can be cash over the counter/Speed point/EFT. If payment is made via EFT the banking details are as follows:
ABSA BANK:
ACCOUNT NUMBER:4088741488
ACCOUNT NAME: KZN TRANSPORT-RTI REVENUE

You must bring your original ID and provide the Accident Report Number. If you do not have your Accident Report Number, you must to bring a copy of your hospital record.

2) If you are not able to come to our Head Office, you may fax a letter with all of the relevant details, i.e. the Accident Report Number, Name of SAPS Station where the report was made, your vehicle registration, the other party’s details if you have them and a copy of your ID. The fax number is 033-3455839. If you do not have the Accident Report Number you must provide a copy of your hospital record. N.B. On the letter there must be your forwarding fax and telephone number as well as address.